Refund policy

Refund and cancellation policy

KingGuard Cyber sells security services, not physical goods, so this policy covers cancelling a service and getting your money back.

Before work starts

You can cancel at any time before work starts for a full refund. Just contact us using the Contact page.

Your 14-day right to cancel (consumers)

If you are buying as a private individual rather than a business, you have 14 days from the date of your order to cancel. If you asked us to start work within those 14 days, we may keep a fair amount for the work already done.

After work has started

• Fixed-price services (health checks, setup and tuning projects, detection engineering, automation builds): if you cancel part-way through, we will refund the price minus a fair amount for the work already done.
• Once the work is finished and delivered, the service cannot be refunded, as it has already been provided.

Monthly Security Support

You can cancel monthly support at any time with 30 days' notice. We do not refund months that have already started.

If something isn't right

If you're not happy with the work, tell us within 14 days of delivery. We'll put it right at no extra cost, and if we can't, we'll offer a partial or full refund.

How refunds are paid

Refunds go back to the original payment method within 14 days of being agreed.

Nothing in this policy affects your statutory rights.