Terms of service

Terms of service

These terms apply when you buy a service from KingGuard Cyber through this website. By placing an order you agree to them.

1. Our services

We provide Microsoft security engineering services for small businesses, including security health checks, Microsoft Defender for Endpoint setup and tuning, Microsoft Purview DLP setup, detection engineering in Microsoft Sentinel or Splunk, security automation builds and monthly security support. Each product page describes what is included.

We do not provide penetration testing, digital forensics, incident response or 24/7 monitoring.

2. Agreeing the scope

After you order, we will contact you within 2 working days to confirm the scope, timings and any access needed. If the work turns out to be bigger than the product describes (for example, more devices), we will agree a revised price with you before going ahead. If you don't agree, you can cancel for a full refund.

3. Access to your systems

  • You confirm you have the authority to give us access to the systems in scope.
  • We will use the lowest level of access needed, read-only wherever possible, and only for the agreed work.
  • We will remove, or ask you to remove, our access when the work is finished.
  • You are responsible for keeping your own backups.

4. Confidentiality and data

We treat everything we see in your environment as confidential and will not share it with anyone else unless the law requires us to. We handle any personal data in line with UK GDPR and our Privacy Policy.

5. Changes we make

We will explain any change before making it, and test policy changes before switching them on where possible. Some security changes can affect how staff work, so we will agree these with you first.

6. What we can and can't promise

We will carry out the work with reasonable skill and care. No security service can guarantee that a business will never be attacked or breached, and our work does not replace your own responsibility for your systems.

7. Liability

Our total liability to you for any claim is limited to the amount you paid for the service in question. We are not liable for indirect losses such as loss of profit, business or data. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or fraud.

8. Payment

Fixed-price services are paid in full when you order. Monthly Security Support is paid monthly in advance. Prices are in pounds sterling (GBP).

9. Cancellations and refunds

Please see our Refund Policy.

10. Law

These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction. If you are a consumer living elsewhere in the UK, you may also bring a claim in the courts where you live.

11. Contact

For any questions about these terms, please use our Contact page.